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Bilboa

Shipping & Delivery

All orders are sent with Australia Post.

To track your item here.

DOMESTIC ORDERS

All orders are sent using AusPost Parcel Post, which includes door- to-door tracking. Your tracking number will be sent to you upon dispatch, so you can follow you orders journey.

Parcel Post takes between 2-7 working days, though some regional areas may take longer.

Express Post is available on all Australian orders- just select the Express Post option at checkout.

Express Post is typically overnight between metro areas.

INTERNATIONAL ORDERS

All international orders are sent using AusPost Pack & Track International, which includes door- to- door tracking. Your tracking number will be sent upon dispatch, so you can follow your orders journey across the world!

 If you would like the cheaper option of Airmail, please message us for a customised shipping profile. Please be aware that Airmail does NOT include tracking or insurance, and unfortunately we cannot offer refunds or exchanges on items damaged or lost, when using this service.

DUTY & IMPORT TAXES

For country's that charge customs duty and tax for products purchased overseas, it is up to the buyer to cover those costs.

A handy way to calculate what these will be is through this Duty Calculator.

INSURANCE

Insurance and extra cover is available with all shipping options, and is recommended on international orders over $200. Please contact us for exact costing.

DAMAGED GOODS

If your items arrive damaged from transit please contact us immediately, so we can organize an exchange through Australia Post.